Negative:

• It’s crazy hard not to touch your face.
• On social media, the well-meaning but snide fact-checkers can be as annoying as the panicky people.
• It doesn’t take long for people to turn on one another.

Positive:

• Most people stay level-headed.
• Governments can and do learn how to respond to crises.
• We have modern communications, public health systems, and medicine.

Neutral:

• Sometimes you just have to cancel your plans.
• When asked to look back to prior outbreaks, people who have lived through them seem to take it all in stride.
• Nobody trusts China.